No-Show/Late Cancellation Policy
Missed appointments or those cancelled without 24 hours’ notice will be subject to a fee ($50 for regular appointments and $100 for physicals/procedures).
We understand that extenuating circumstances happen, so some exceptions to this policy may apply, at the discretion of your physician. Staff members do not have the authority to waive fees, so please be kind to them as they follow clinic policies.
As a courtesy, reminder emails and voice messages are sent 5 days prior to an appointment. However, it is still the responsibility of the patient to attend their appointment, even if they do not see the reminder. When a patient does not show up for a scheduled appointment, they not only miss receiving potentially important care, but they also take away the opportunity for another patient to receive the care they need. This increases wait times and makes it difficult for patients to access their doctor in a timely manner. Your physician is also not compensated for this time lost, and facility space, staff, and equipment go wasted. This loss of revenue can make it difficult for your doctor to keep their family practice financially viable and running.
Outstanding fees must be paid before booking future appointments, unless otherwise directed by your doctor.
Code of Conduct
Margate Medical Clinic has a zero-tolerance policy for any type of abuse towards staff or physicians in the office. We expect patients and accompanying visitors to refrain from inappropriate language and behaviours that pose a threat to the rights or safety of others. We understand that the health care system can be frustrating, but this is not the fault of our staff, and they deserve to work in a safe environment. We are trying to do the best that we can to help thousands of patients. Patients in violation of this policy are subject to removal from the clinic and/or discharge from the medical practice.
Prescription Refill Requests
Prescription quantity and duration reflects what your doctor feels is reasonable based on your clinical situation at the time. It is your doctor’s responsibility to ensure that medications are being regularly assessed for efficacy and safety, and this follow-up is best done through an appointment. If your pharmacy sends us a refill request, short-term refills for continuity of care may be provided at the discretion of your doctor, but these do not replace an appointment with your doctor. Please plan ahead by booking a refill appointment before your medications run out.